Refund policy
Refund Policy
Due to the custom nature of design services, our Refund Policy is based on the milestones of the project. Please read the following terms carefully before making a purchase.
1. General Non-Refundable Policy
Since design services involve time and intellectual property that cannot be returned, refunds are generally not available once the final design is approved or the final files have been delivered.
2. Eligibility for Refunds
We value client satisfaction and offer refunds under the specific circumstances listed below. You may be eligible for a refund of your advance payment if:
3. Non-Refundable Circumstances
No refund will be provided in the following situations:
4. Chargebacks
We encourage clients to contact us directly to resolve any issues. Filing a dispute or chargeback with payment processors (such as PayPal or Stripe) without first contacting us to resolve the issue may result in the suspension of your project and legal action to recover the funds.
5. Contact Us
For further information or questions regarding this Refund Policy, please contact us prior to placing your order.
Due to the custom nature of design services, our Refund Policy is based on the milestones of the project. Please read the following terms carefully before making a purchase.
1. General Non-Refundable Policy
Since design services involve time and intellectual property that cannot be returned, refunds are generally not available once the final design is approved or the final files have been delivered.
2. Eligibility for Refunds
We value client satisfaction and offer refunds under the specific circumstances listed below. You may be eligible for a refund of your advance payment if:
- You are not satisfied with the initial design concept/mockup and have not requested any revisions yet.
- We are unable to complete the project according to the agreed specifications.
- We are unable to deliver the project within the agreed timeframe due to our own fault.
3. Non-Refundable Circumstances
No refund will be provided in the following situations:
- You have already approved the design concept or requested revisions (this indicates acceptance of the creative direction).
- The final files have been delivered to you.
- The project is delayed or cancelled due to lack of communication, failure to provide necessary information, or delays on your end.
- You simply "change your mind" after the work has substantially begun.
4. Chargebacks
We encourage clients to contact us directly to resolve any issues. Filing a dispute or chargeback with payment processors (such as PayPal or Stripe) without first contacting us to resolve the issue may result in the suspension of your project and legal action to recover the funds.
5. Contact Us
For further information or questions regarding this Refund Policy, please contact us prior to placing your order.